Return Policy

Last updated: 5/15/2025

At Gandiv, we want you to be completely satisfied with your purchase. Please review our return policy below.

1. Digital Products

Due to the nature of digital products, e-books purchased from Gandiv cannot be returned, refunded, or exchanged once the download process has begun or the e-book has been accessed.

2. Non-Returnable Items

The following items cannot be returned:

• E-books and digital content once downloaded or accessed
• Gift cards
• Promotional codes

3. Technical Issues

If you experience technical issues with downloading or accessing your e-book, please contact our customer service immediately. We will assist you in resolving any technical problems.

4. How to Request Support

If you encounter issues with your purchase, please:

1. Log in to your account and go to the "Order History" section
2. Select the order containing the e-book you need assistance with
3. Click on "Request Support" and describe your issue

Alternatively, you can contact our customer service team at jobshieacademy@gmail.com or call 7507244838.

5. Refund Eligibility

Refunds may be considered in the following circumstances:

• The e-book is corrupted and cannot be downloaded properly
• The e-book content is significantly different from what was described
• You were charged multiple times for the same e-book purchase

All refund requests will be evaluated on a case-by-case basis.

6. Refund Process

If your refund request is approved:

• Your refund will be processed within 3-5 business days
• Credit will be returned to your original method of payment
• Access to the e-book in question will be revoked

7. Contact Us

If you have any questions about our Return Policy, please contact us at jobshieacademy@gmail.com or call 7507244838.